When you have problems playing back a voice message or audio file with Speak-A-Message, please first check the following:
You can test this by selecting another message in Speak-A-Message and playing it back, or by opening your Windows Media Player (click Start..Run, type mplayer2, click OK). Select any uncorrupted, good audio file from your computer or download a sound file from the internet (e.g. from our sound section) and click the play button.
If you can not hear anything, please verify that your speakers are turned on and connected to your computer. Check your audio settings, make sure that the volume is not turned down (your speakers may have their own volume knob). If you have problems with Windows Media Player, please consult the Microsoft Knowledge Base, article KB 306317
If you can not play any audio files in Speak-A-Message, but can play them in Windows Media Player, then please turn the volume button in Speak-A-Message all the way to the right. If you still can not hear anything on all audio files within Speak-A-Message, please contact Speak-A-Message support.
If this is the case, the file you have received may be corrupted. Please contact the sender. If you downloaded the file from the web or if you are using webmail, please make sure to fully download the file to your hard drive first, before opening it.